Shipping, Returns & Replacement Policy

We ship to addresses in the United States only, including APO/FPO addresses where the carrier allows.

Orders are processed within 1-3 business days. Most orders arrive 5-11 business days after they ship. Delivery times are estimates and can be longer during holidays or carrier delays.

You will receive a tracking link by email once your order ships. Tracking can take 2-4 days to show movement. If you have not received tracking within 5 business days of ordering, email us and we will check on it.

Shipping is included in our prices on most items. Any shipping charge is shown at checkout before you pay.

You can return unused items in their original condition within 30 days of delivery for a refund to your original payment method. Email digitalnookstudio41@gmail.com first so we can send return instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

If your dog chews through a Rex Friends toy within 30 days of delivery, send us a photo and we will send one free replacement per order. Toys are for supervised play; please remove any toy that shows cracks or missing pieces.

Email us a photo within 7 days of delivery and we will send a replacement or a full refund, at no cost to you.

Approved refunds are issued within 3 business days. Your bank may take 5-10 business days to show it.

Email us within 12 hours of ordering to change or cancel. After an order is sent to our warehouse we cannot change it, but you can return it under this policy.

Use the chat on our site or email us at digitalnookstudio41@gmail.com. We reply within 1 business day, usually much faster.